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Noise: a flaw in human judgement

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Imagine that two doctors in the same city give different diagnoses to identical patients—or that two judges in the same courthouse give markedly different sentences to people who have committed the same crime. Suppose that different interviewers at the same firm make different decisions about indistinguishable job applicants—or that when a company is handling customer complaints, the resolution depends on who happens to answer the phone. Now imagine that the same doctor, the same judge, the same interviewer, or the same customer service agent makes different decisions depending on whether it is morning or afternoon, or Monday rather than Wednesday. These are examples of variability in judgments that should be identical.

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Availability

Detail Information

Series Title

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Call Number

155 KAH n

Publisher

New York : Hachette Book Group., 2021

Collation

542 p. ; 16 cm

Language

English

ISBN/ISSN

9780316457750

Classification

100

Content Type

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Media Type

-

Carrier Type

-

Edition

Ed. 1

Subject(s)

Self Improvement

Specific Detail Info

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Statement of Responsibility

Daniel Kahneman

Other Information

Level

High School

Book Segment

Reading for pleasure

Reading Level

Independent

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