Who and what are supercommunicators? They're the people who can steer a conversation to a successful conclusion. They are able to talk about difficult topics without giving offence. They know how to make others feel at ease and share what they think. They're brilliant facilitators and decision-guiders. How do they do it? In this groundbreaking book, Charles Duhigg unravels the secrets of theā¦
We think we struggle with difficult conversation, but we're often not very good at easy conversation either.