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Unreasonable hospitality: the remarkable power of giving people more than they expect

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How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.

Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

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Availability

Detail Information

Series Title

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Call Number

650 GUI u

Publisher

New York : Optimism Press., 2022

Collation

288 p. ; 23,5 cm.

Language

English

ISBN/ISSN

9780593418574

Classification

600

Content Type

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Media Type

-

Carrier Type

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Edition

Ed. 1

Subject(s)

Leadership
Business
Non Fiction

Specific Detail Info

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Statement of Responsibility

Will Guidara

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