APA Style
Michelli, Joseph A.. (2008).
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Hardcover .
New York:
McGraw-Hill.
Chicago Style
Michelli, Joseph A..
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Hardcover.
New York:
McGraw-Hill,
2008.
Printed Book.
MLA Style
Michelli, Joseph A..
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Hardcover.
New York:
McGraw-Hill,
2008.
Printed Book.
Turabian Style
Michelli, Joseph A..
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Hardcover.
New York:
McGraw-Hill,
2008.
Printed Book.