APA Style
Michelli, J, A. (2008).
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Hardcover .
New York:
McGraw-Hill.
MLA Style
Michelli, Joseph, A..
"The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Hardcover".
New York:
McGraw-Hill,
2008.
Printed Book.