APA Style

Michelli, J, A. (2008). The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Hardcover . New York: McGraw-Hill.

MLA Style

Michelli, Joseph, A.. "The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Hardcover". New York: McGraw-Hill, 2008. Printed Book.